Privacy Policies
BiGA Games, LLC, and its affiliates (collectively “BiGA Games”) is committed to
preserving your privacy. From time to time, we may update this policy to improve
or clarify our privacy efforts.
The people who bring BiGA® products to life are passionate about education and
dedicated to enriching the lives of children and adults through learning.
Because we believe that learning and personal development are best achieved in
an atmosphere of fun and safety, your confidence in our products and conduct is
essential to our aspirations. The following sections set forth policies designed
to provide assurance to our customers, and to be the foundation of their trust.
Collection of Information
It is possible to access much of our Web site without providing any personally
identifiable information with the exception of purchasing products and services
from our online store.
However, BiGA Games may request and/or collect information from you on a
voluntary basis when you: (1) register with us; (2) shop at our online store;
(3) participate in contests, events or promotions; (4) send questions or
comments via e-mail to BiGA Games customer support; and/or, (5) fill out online
surveys. The requested information may include personal information such as your
name, e-mail address, telephone number, and home address. For some activities,
we may also ask you to create a password and to provide demographic information
such as your age, the gender and birthdates of children in your household, and
toy and game ownership and preferences. If demographic information is collected
for an activity that also requires personal information, we may combine the
demographic information with your personal information. This allows us to tailor
the notices we send you and the content we provide you according to your
preferences and interests.
Registration
If you wish to register with one of our sites or register a BiGA Games product,
you may be asked to supply personal information such as your full name, e-mail
address, and (in the case of product registration) mailing address. We may also
ask you to provide demographic information such as your birth date, gender, the
birthdates and genders of children in your household, the postal code and
country in which you live, and information on products you own or of interest to
you. BiGA Games uses such information to periodically contact you with product
information news, special offers and relevant announcements (including service
announcements) and to provide other exclusive benefits to those who register
their products on our sites.
On-line purchases
When you purchase products from our online store, and with your consent at the
time of purchase, BiGA Games may provide your information to outside companies
that offer products or services that may be of interest to you if you a teenager
(18 or over) or an adult. Except as described in this policy, we never share
personal information that we receive online from children under 13 with other
companies outside the BiGA Games family of companies. We will remove your name
from any list we provide to outside companies, if you contact us:
support@BiGAGames.com. Please note in the subject line “Online Purchase”.
In special circumstances, BiGA Games may give other companies access to our
information database, but only if necessary to allow them to provide database or
server maintenance or security, help us process and fulfill orders or requests,
or provide other similar services to BiGA Games. If we do provide access, we
require those other companies to sign confidentiality agreements promising to
keep secret any information they see. If BiGA Games believes that anyone's
behavior on our sites may damage us or our sites or anyone else, we may disclose
the relevant personal information in order to prevent this harm. In that case,
we might try to identify the wrongdoer, contact them or bring legal action
against them. We may also disclose personal information if we believe that the
disclosure is required by law, or in response to a legal request.
Contests, Events, Promotions, Questions or Comments, Online Surveys, and
Other Uses
We use the personal information we collect for the purposes indicated at the
time you provide such information. For instance, if you register in a contest,
we will use the registration information to notify contest winners, or if you
purchase a product, we will use the information to fulfill the order.
Occasionally, and only with consent at the time we ask for information, we might
also e-mail or mail you to provide information on upcoming BiGA Games products,
web site updates and promotions.
We may also use data related to your use patterns and your personal preferences
to improve the online experience for you and for others. For example, if
multiple users experience the same problem on the Web site, we will use this
data to improve the site experience. Most of this type of data is analyzed in
aggregate form; that is, we cannot identify your data and you are anonymous. It
is our intention not to share your individual derived data with anybody,
although we may use the analyzed or aggregate data for legitimate business
purposes. You have the right to an explanation of what data is being collected,
what parties use it, and what it is used for while it is under our control. We
will provide that information upon request. Please contact us: Support should
you wish to request this information.
You may change all personal information that you provide to us, such as your
name, address and email address, and your membership information at anytime.
This information will be available only to you, unless consent has been provided
for other use, our Customer Service representatives and BiGA Games - affiliated
third parties, who are contractually committed not to share it further, other
than as necessary to process your order or offer services to you. If BiGA Games
is sold or transfers its assets, your information may be shared with the
receiving party. To protect your privacy, access to this information is
protected by a user name and password. User names must be unique, and we make
them available on a first-come-first-served basis. For security purposes, some
account information will not be available to you online and can be accessed only
through a BiGA Games Customer Service representative.
Opt-out
If you do not want BiGA Games to send you e-mail or regular mail about our
products and/or services, you can opt-out at the time of registration or at the
time of information collection. If you are receiving e-mails or regular mail and
at a later date you choose to opt-out and have your name removed from BiGA Games
e-mailing list, you can do so by using the link included with BiGA Games e-mail
or by contacting us: support@BiGAGames.com.
Use of Information
We ask for data that helps us personalize the experience for you and your family
on our Web site and within our Internet-enabled products. BiGA Games takes
reasonable steps to prevent disclosure of unauthorized information to anyone
other than BiGA Games and its affiliates.
Regarding the use of ’cookies’ on your computer: Our services may require the
use of cookies. A cookie is a piece of information exchanged between your
browser and our server. The file contains only basic non-identifying information
and does not contain any secure information. When you sign in, our Web server
reads this information and uses it to identify you during your site session.
This eliminates the necessity for you to sign in on every page of our Web site.
Cookies also allow for faster access to pages that you may have already have
visited. If you turn off cookies in your browser, you may not be able to use
some of the personalization in your My BiGA Games area, and certain areas may
require you to re-authenticate (sign in) to perform a task.
BiGA Games does not collect information passively through cookies or other
tracking mechanisms except in the circumstances described above. Cookies DON'T
contain any personal information about a specific user. We don't use cookies or
other non-consensual methods to take personally identifiable or online contact
information about you or your family off of your computer. Except for certain
activities, which we talked about above, BiGA Games doesn't use cookies for
direct marketing or promotional purposes. Cookies are also not used to collect
information specifically about you or your family for sharing with third
parties.
Use of email addresses: BiGA Games uses adult email addresses for identification
purposes. We may require that adult members provide us with an identifying email
address in case we need to contact you for parental consent, account activity,
or for important Customer Service messages about your BiGA® products. We may
disclose your email address to BiGA Games - affiliated third parties who need it
to assist us in providing services to our customers. On occasion, BiGA Games may
direct third parties to send email or postal mail to you regarding BiGA Games.
You have the choice to opt out of promotional mailings. If you request that we
not send you email messages, we may not be able to provide certain services,
such as notifying you that new downloadable activity packs are available for
your BiGA® products. If your email address changes, make sure you update your
membership information in the My BiGA Games area of the site. If you opt out of
promotional emails, BiGA Games may still send emails regarding your account, the
status of the site or important product information including, but not limited
to, recalls.
Security
Firewalls: Some services may not be available if your access to the Internet is
filtered by a firewall or proxy server.
Encryption: Encrypted connections may be required for use of some of our
services, especially online product ordering and the examination of personal
data. We may encrypt some of our data during transmission to or from your
computer, and we will generally not inform you if we use such additional
encryption.
Spam protection: BiGA Games seeks to avoid sending unsolicited bulk email (spam).
BiGA Games sends email messages to customers who have provided us with their
email address and have elected to receive promotional mailings. If you opt out
of promotion emails, BiGA Games may still send email messages regarding your
account, the status of the site or important toy information, including recalls.
Your email address: If you terminate a particular address, it is possible that a
third party could adopt the same address. In such cases, messages directed via
email to you may be received by unauthorized parties (just as if you moved from
one home to another and mail was delivered to your old address). If you then
asked us for an email confirmation of your password, it would be sent to the
person who adopted your address. You are responsible for notifying us of your
new address if you terminate or change email accounts. If you do not notify us
promptly of your termination of an email address, we assume no liability for any
resulting misdirected messages, which could reveal your personal information,
including possibly your account password, to third parties.
Credit/payment information: We deem your use of a credit card to order goods
online as consent to collect information needed to process that order. However,
we avoid storing your credit card information, other than as necessary to
process your order.
Data Access: You have the right to view the information you give us, though you
may have to call our Customer Service center and properly identify yourself to
do so. You have full control over your information.
Children's Privacy Policy
The BiGA Games Web site meets the guidelines of COPPA, the Children's Online
Privacy Protection.
BiGA Games's goal is to provide a safe environment that promotes education,
entertainment and communication for families. Federal law requires, and it is
BiGA Games policy to require, that children age 13 and under have parental
consent in order to use some portions of this Web site. BiGA Games policy
requires that children age 13 and under have parental consent before they
provide information to BiGA Games. BiGA Games does not allow children under the
age of 18 to purchase products via our website. BiGA Games provides children with
educational products and activities and its Web site provides complementary
Web-based activities and product support. BiGA Games also may provide links to
other complementary sites, but makes no representation or guarantee with respect
to materials on or content of other Web sites that you may reach directly or
indirectly from our Web site. We encourage you to discuss with your children the
responsibilities of using the Internet and the World Wide Web, and suggest that
you consider using access-control software to limit or guide your children's
exposure to Web-based experiences. For more information, please see our Internet
Safety Guidelines.
As a matter of policy, for children age 13 and under we attempt to avoid:
- Collecting online contact information without
prior parental consent or parental notification, which will include an
opportunity for the parent to prevent use of the information.
- Collecting personally identifiable offline contact information without prior
parental consent.
- Distributing personally identifiable information to third parties except
BiGA Games - affiliated third parties who need it to assist us in providing
services to our customers.
- Offering children the ability to publicly post or otherwise distribute
personally identifiable contact information.
- Soliciting from the child, by the prospect of a special game, prize or other
activity, more information than is needed to participate in the activity.
- Bad language appearing on our site. If you find bad language on our Web site,
please inform us by contacting us: Support, so we can take appropriate actions.
For further information and recommendations about safe Web surfing for children,
please review our Internet Safety Guidelines.
Parental Control of Online Information
Convenient access to detailed learning progress reports is one of the primary
services that BiGA Games.com offers to parents. BiGA Games recognizes that
parents' control of such information is of paramount concern to them.
Our policy is not to admit any child age 13 and under to BiGA Games's online club
without parental approval. An adult primary parent or guardian must create the
BiGA Games family account and add the child to that account. We intend that
information related to that child is not accessible to anyone except the primary
adult.
Our goal is to design our site so that the only primary adult account holders
are enabled to set information access permissions for others in the family. They
may add to or edit any information about children in their BiGA Games family.
They may add more children to their family account, or add other trusted adults
who wish to be involved in the child's educational process. They can choose to
allow those other adults to view the child's detailed progress reports, or
restrict them from doing so. Any adult who wishes to be added to a BiGA Games
family account must first register with the site. Within reasonable parameters,
only the primary account holder is empowered to remove account members.
Questions and Contacts
If you have any questions about this privacy statement, your personal
information, the practices of this site, or your dealings with this Web site,
you can contact us at:
support@BiGAGames.com
Internet Safety
BiGA Games is dedicated to providing a trusted and secure educational environment
for families. Privacy and safety are very important to us, and to that end we
would like to provide some guidelines and suggestions for safe Web surfing.
Parents: we encourage you to discuss with your children the responsibilities of
using the Internet and the World Wide Web, and suggest that you may want to
consider using access-control software to limit or guide your children's
exposure to Web-based experiences. Here are our suggestions to children:
- Keep your passwords private. Do not give them out to anyone but your parents
or guardian-not even your best friends. Your online service should not ask for
them and neither should anyone else.
- Never give out your full name, phone number, address, or where you go to
school on the Internet. Don't share photos of yourself, your family, or your
home with people you meet online. - - Always check with your parents before you
give information online.
- Do not open or accept emails, files, URLs (Web addresses), or other things
from people you do not know or trust. Always delete unknown email attachments
without opening them. They can contain destructive computer viruses.
- If you see something, or if a person sends you anything that makes you
uncomfortable, upsets you or offends you, don't respond. Log off and tell your
parents or another trusted adult.
- Remember that everything you read online may not be true. Don't meet with
someone you have met online unless your parents go with you or you have their
permission to go alone. - -- -- Always meet in a public place.
- When in doubt, always ask your parents for help, and just LOG OFF when you're
not sure! You can always go back online later. Have fun and explore!
© 2005 BiGA Games, LLC. All rights reserved.